refunds / exchanges

Due to hygiene reasons we cannot accept exchange or returns on non-faulty items so please choose carefully.

Our policy is not applicable for wrong colour or product choice for purchases made in-store or online. Nor do we refund/exchange for a change of mind. 

Do not buy if you are unprepared to take the risk of an adverse or disappointing reaction. While we refund/exchange on faulty products we do not refund/exchange because you don’t like a product or it has caused a reaction.

We only replace items if they are defective or damaged. If you need to exchange a product for an identical item please send us an email at hello@thebrowav.com.au or phone 02 4284 3994 for further instructions. 

Faulty, defective or damaged items will be considered for refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You must still have original receipt.

Please send us an email at hello@thebrowav.com.au or phone 02 4284 3994 for further instructions. Please do not send products back without phoning or emailing THE BROW AV. first; return in itself does not guarantee entitlement, and we do not accept responsibility should the items become lost or damaged in transit. It is the customers responsibility for the product up until THE BROW AV. receives shipment.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund within 5 working days.

Gift cards – there are no returns on gift cards at all and expiry date cannot be extended.

THE BROW AV. orders are usually dispatched within two (2) business days. When your order is dispatched we will send you an email with your Tracking Number to track your order.
You can also track your order by visiting Australia Post 13 76 78